Bambi Sleep:
Operational Policies & Support Guide

1. Privacy Policy (GDPR-Compliant)

1.1 Introduction

This Privacy Policy explains how Bambi Sleep collects, processes, stores, and protects personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Norwegian privacy laws.

1.2 Data Controller

The data controller for your personal data is:
BOS (sole proprietorship)
Contact: support[at]bambisleep.com

1.3 Data Collected

• Email address (required for customer service and subscription lookup)
• IP address, browser, and device information (for fraud prevention and basic analytics)
• Any data you send to us in a support request

1.4 Purpose of Processing

• Granting access to digital content you’ve purchased
• Handling support requests and technical issues
• Managing payments and subscription status via billing partners
• Preventing fraud or unauthorized use of our services
• Complying with Norwegian and EU/EEA regulations

1.5 Legal Basis for Processing

• Contractual necessity – to deliver services you requested
• Legitimate interests – to prevent fraud and ensure reliable operation
• Consent – for optional features like newsletters; may be withdrawn at any time
• Legal obligations – for tax, accounting, and consumer protection laws

1.6 Data Sharing

• Payment processors (e.g., CCBill, SegPay)
• Hosting and infrastructure providers under confidentiality agreements
• Legal or regulatory authorities when required by law

We do not sell or trade personal data and only share information when necessary for service delivery or legal compliance.

1.7 Data Retention

Personal data is retained only as long as necessary for the purposes described. IP logs are stored temporarily. Transaction/account records may be retained as required by law.

1.8 Your Rights

• Access, Correction, Erasure, Restriction, Objection, Portability
• Withdraw consent at any time
• Complain to Datatilsynet (Norway) or your local supervisory authority

Email support[at]bambisleep.com to exercise your rights. We may verify your identity. Unfounded, repetitive, or excessive requests may incur a reasonable fee per GDPR Article 12(5).

1.9 Data Security

We use encrypted transport, secure hosting, access controls, and other organizational measures to protect your data.

1.10 Cookies

We use minimal cookies for operations and basic analytics (e.g., Google Analytics). We do not use third-party marketing or advertising cookies.

1.11 Changes to This Policy

We may update this policy to reflect changes in law or operations. Material changes will be communicated on our site.

2. Complaint Policy

2.1 Purpose

Bambi Sleep resolves user complaints fairly, transparently, and promptly. Complaints are logged and reviewed for service improvements.

2.2 How to Submit

Email: support[at]bambisleep.com
Subject: “Complaint – [short description]”

2.3 Required Information

• Full name and account email (must match our records)
• Detailed description, including date/time and context
• Transaction IDs or billing screenshots (for payment issues)
• Evidence (screenshots, logs, emails)
• Proof of identity for legal or privacy claims
• Preferred resolution (optional)

2.4 Timelines

• Acknowledge within 5 business days
• Resolve most cases within 5 business days

2.5 Investigation & Resolution

Complaints are reviewed by the site operator. Access may be temporarily restricted during investigation where necessary.

2.6 Escalation

Unresolved cases may be escalated by replying with the subject “Escalation Request”. A final decision is typically provided within 14 business days.

2.7 Records

Complaint records are securely stored and reviewed periodically for patterns and improvements.

2.8 Complaints / Content Removal Policy

You can report content that may be illegal, infringe rights, or violate our standards by emailing support[at]bambisleep.com with the subject “Content Complaint”

Review Process: We will acknowledge your complaint within 1–2 business days and review and resolve it within 5 business days of acknowledgment. We may request additional information (URLs/IDs, screenshots, proof of rights/identity) to complete our review. During review, we may restrict access to the reported content where appropriate.

Appeals: If you disagree with a decision, reply to our notice with “Appeal” in the subject within 5 business days and include any supporting documentation. Appeals are reviewed by a senior compliance reviewer.

Potential Outcomes: Outcomes may include no action, content labeling or restriction, content removal, temporary suspension, permanent ban for repeat/severe violations, and where required by law, reporting to authorities. We will notify the complainant of resolution.

3. Content Management Policy

3.1 Overview

Bambi Sleep publishes curated fantasy content created in-house or licensed from trusted sources. Creator uploads are governed by automated pre-upload compliance filters and post-upload enforcement. We may hold, restrict, or remove content where required by law or policy.

3.2 Prohibited Content

• Any depiction of minors or persons who appear under 18 (“appears underage” includes youthful facial/body proportions, school-age aesthetics, or other underage cues)
• Non-consensual, abusive, or violent content (including roleplay that appears non-consensual)
• Hate speech or discriminatory content
• Celebrity impersonations or deepfakes without explicit, documented permission
• Copyright-infringing or pirated materials
• Real-life sexual abuse, exploitation, or criminal activity
• Bestiality, incest, necrophilia, or other illegal fetishes
• Revenge content or doxxing (disclosure of personal data)

3.3 Review & Moderation

All content is manually reviewed for legality, labeling accuracy, and quality. Older or borderline content may be revised, restricted, or removed.

3.4 Takedown Requests

Email support[at]bambisleep.com with detailed information (title, URL/ID, screenshot), reason for removal (e.g., copyright, likeness, consent), and supporting documentation (proof of identity/ownership/license).

3.4a Appeals

If you believe content was wrongfully removed, contact support[at]bambisleep.com with your case and proof of identity. Disagreements may be referred to mediation or arbitration.

3.5 Enforcement

Violations may result in content removal, account restriction, or termination. Serious breaches may be reported to authorities in accordance with applicable law.

4. Chargeback & Fraud Mitigation Policy

4.1 Purpose

We follow strict procedures to prevent fraud and manage chargebacks with payment processors.

4.2 Monitoring

• IP/device tracking for suspicious activity
• Behavioral pattern analysis (e.g., repeated rapid purchases)
• Limits on multiple accounts per user/payment method

4.3 Suspected Fraud

• Temporary suspension of access
• Identity verification
• Coordination with payment processors for validation

4.4 Chargebacks

When a chargeback occurs, access may be paused while we collect evidence (receipts, timestamps, IP/access logs, support history) for the processor’s dispute process.

5. Refund Policy

5.1 General

Purchases provide instant digital access and are therefore non-refundable once accessed.

5.2 Exceptions

• Technical access issues caused by our system
• Duplicate or accidental charges

5.3 Request Process

Email support[at]bambisleep.com within 5 days of purchase and include the transaction ID, amount, and a clear description of the issue.

5.4 Response Time

Refunds (if approved) are processed within 3–5 business days to the original payment method when possible.

6. Subscription Management & Cancellation

6.1 Cancellation

Subscriptions are managed through third-party billing partners.

CCBill Users:https://support.ccbill.com

No cancellations can be processed directly on Bambi Sleep.

6.2 Post-Cancellation Access

Access remains active until the end of the paid billing period.

8. Creator Upload Terms (User-Generated Content)

8.1 Intermediary Role

Bambi Sleep acts as a hosting intermediary for approved Creator uploads. We do not endorse or pre-approve individual works. We will promptly remove or disable access to content upon receiving a sufficiently precise and substantiated notice or when content violates our policies.

8.2 License

Creators grant Bambi Sleep a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to host, store, reproduce, adapt (e.g., transcode, thumbnails), distribute, publicly perform/display, promote, and make available their uploads within the service for the availability period and a reasonable wind-down period after removal.

8.3 Representations & Warranties

• You own the content or hold all rights to grant the above license.
• All persons depicted are adults (18+) with verifiable written consent/releases for recording and distribution.
• Content does not violate law or third-party rights (copyright, privacy, publicity, trademarks).
• Content complies with our Prohibited Content policy and payment-processor standards.
• No misrepresentation of identity, endorsement, or affiliation; no deepfakes without documented permission.

8.4 Proof of Rights & Model/Performer Records

Creators must maintain model/performer age and consent records, location releases where applicable, music/stock/media licenses, and a clear chain of title for all third-party materials. Records must be provided to Bambi Sleep within 5 business days upon request. Failure to supply adequate proof may result in removal and account action.

8.5 Verification (KYC) & Upload Restrictions

• Creators may be required to complete identity and age verification before uploading or receiving payouts.
• Uploads may be held for moderation or rejected at our discretion.
• We may limit uploads for unverified or higher-risk accounts.

8.6 Moderation & Removal

We may refuse, demote, restrict, or remove content at our discretion, including to comply with law, protect users, or satisfy payment-processor requirements. Repeat violations may result in suspension or termination.

8.7 Notice-and-Action; Counter-Notice; Repeat Infringers

Reports may be sent to abuse@bambisleep.com or legal@bambisleep.com with: (a) precise URL(s)/ID(s), (b) description of the alleged violation, (c) supporting documentation, and (d) contact details. We remove or disable access to content where notice is sufficiently precise and substantiated. Creators may submit a good-faith counter-notice with explanation and evidence. Accounts subject to repeated valid notices may be suspended or terminated.

8.8 Indemnity

Creators agree to defend, indemnify, and hold harmless Bambi Sleep and its owner from claims, damages, and costs (including reasonable legal fees) arising from uploads, breach of these terms, or violation of law or third-party rights.

8.9 Earnings, Payouts, Withholding & Clawbacks

Users pay via CCBill to Bambi Sleep; Bambi Sleep pays Creators. We may (i) withhold payouts partly or fully where content is under investigation, subject to chargebacks/refunds, or suspected to violate this policy or law; (ii) establish a reserve or delay payouts for up to 90 days for risk management and compliance; (iii) offset or claw back funds to cover chargebacks, refunds, fines, penalties, or verified claims; and (iv) terminate payouts and accounts for repeat or severe violations. Creators are responsible for their own taxes and filings; we may withhold where legally required.

8.10 Limitation of Liability

To the fullest extent permitted by law, Bambi Sleep’s aggregate liability for claims related to Creator uploads is limited to the greater of EUR 100 or the amounts paid by the Creator to Bambi Sleep in the 12 months preceding the claim. We exclude indirect, incidental, special, consequential, and punitive damages where lawful.

8.11 Governing Law & Venue

These terms are governed by the laws of Norway. Disputes are subject to the exclusive jurisdiction of the courts in Norway, unless mandatory consumer rules provide otherwise. Mediation or arbitration may be offered for faster resolution.

9. AI-Generated and Synthetic Media Policy

9.1 Scope

Applies to all AI-generated or synthetic content (images, video, or audio) uploaded to Bambi Sleep by Creators.

9.2 Declaration

Creators must declare when a submission includes AI-generated or AI-modified material.

9.3 Prohibited Synthetic Content

• Any depiction (real or fictional) of minors or those appearing under 18
• Non-consensual or abusive acts
• Deepfakes or likenesses of real persons without documented, written consent
• Misleading presentation of AI output as real imagery/recordings

9.4 AI Voice and Audio

• AI voices must use adult tone and timbre
• No imitation of real persons without explicit written consent
• Disclosure required if text-to-speech or AI synthesis is used

9.5 Transparency

AI-generated content must be clearly labeled as such. Bambi Sleep may add “AI-Generated” tags or watermarks.

9.6 Moderation

AI content is reviewed with enhanced scrutiny. Violations may result in removal or suspension.

9.7 Verification Duty

Creators must human-review AI content before submission and ensure it does not depict underage or illegal material. “Unintended appearance” is not a valid defense.

9.8 Indemnification

Creators accept full responsibility and indemnify Bambi Sleep for claims arising from AI-generated content.

9.9 Metadata & Prompt Recordkeeping

Creators must retain generation metadata, including text and negative prompts, model/checkpoint names, sampler/steps/CFG, seed, and post-processing tools. Embedded metadata (e.g., PNG “parameters”) must not be removed. If not embedded, metadata must be securely stored and provided within 5 business days upon request.

9.10 Recordkeeping for Externally Generated AI Content

Creators using external AI tools (outside the official Bambi Sleep AI Art Generator) must keep complete generation records sufficient to re-generate substantially identical output upon request for at least two years. Content generated with the official Bambi Sleep AI Art Generator is exempt because metadata is securely logged internally. Failure to maintain or provide records may result in removal, suspension, or termination.

11. User (Non-Creator) Uploads: Chat & Community

11.1 Scope

This section applies to images (and, if enabled, short clips or audio) submitted by regular users in chat, comments, and community features.

11.2 Your Rights & License

By submitting media, you represent that you own it or have the necessary rights to share it. You grant Bambi Sleep a non-exclusive, worldwide, royalty-free license to host, display, and transmit the media solely to operate chat/community features.

11.3 Prohibited User Submissions

• Any depiction of minors or persons appearing under 18
• Non-consensual, abusive, or exploitative material
• Copyright-infringing media or media you do not have the right to share
• Deepfakes or impersonations without explicit permission
• Doxxing or sharing personal data without consent

11.4 Reporting, Removal & Bans

We may remove user-submitted media at our discretion. Repeated or severe violations may lead to temporary or permanent bans. Users can report content via abuse@bambisleep.com.

11.5 Law-Enforcement Cooperation

We may report suspected illegal content (including child sexual exploitation, non-consensual intimate imagery, or trafficking) to competent authorities and preserve related data and logs as required by law.

11.6 Indemnification

You agree to indemnify Bambi Sleep for claims arising from your submissions, including rights violations and unlawful content.

12. Video & Performance Content: Rights & Records

12.1 Chain of Title

Creators must maintain a complete chain of rights for videos and performance-based content, including performer/model releases, location releases where applicable, music and stock media licenses, and any third-party asset permissions.

12.2 Age & Consent Verification

All persons depicted must be adults (18+) with verifiable government-issued ID and written consent for recording and distribution. Creators are responsible for verifying and keeping records.

12.3 Availability of Records

Upon written request, Creators must provide copies or sufficient proof of the above records within 5 business days. Failure to provide may result in removal, suspension, or withholding of funds.

13. Audit, Retention & Evidence Preservation

13.1 Audit Rights

Bambi Sleep may audit Creator compliance, including requesting selected working files, metadata, and rights documentation. We may suspend content or payouts while audits are pending.

13.2 Retention

Creators must retain required rights and generation records for at least two years from upload (or longer if legally required). Bambi Sleep retains minimal internal logs (uploads, edits, takedowns, appeals) for compliance and security.

13.3 Evidence Preservation

We may preserve content, logs, and related data upon receiving a legal notice or when reasonably necessary for investigations, dispute resolution, or law-enforcement requests.

14. Dispute Resolution & Appeals

14.1 Internal Appeal

Creators or users may appeal content removal or account actions by emailing legal@bambisleep.com with supporting documentation. We will review appeals as soon as reasonably possible.

14.2 Mediation/Arbitration

Where appropriate, disputes may be referred to a neutral mediator or arbitration process by mutual agreement to ensure timely and independent resolution.

14.3 Governing Law & Venue

These policies are governed by the laws of Norway. Courts in Norway have exclusive jurisdiction unless mandatory consumer rules provide otherwise.

10. Contact Information

General inquiries, takedowns, or complaints:
Email: support[at]bambisleep.com
Abuse reports: abuse[at]bambisleep.com
Legal notices: legal[at]bambisleep.com

Last updated: October 6, 2025